Effective Date: October 21, 2026
At Yamefra, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience. This Return & Refund Policy explains how to request a return, replacement, or refund for products purchased through our website, https://yamefra.com.
We offer a 7-day return and refund policy from the date you receive your parcel, subject to the conditions outlined below and applicable consumer protection laws in Pakistan.
1. Return Period
Customers may request a return or refund within 7 days of receiving their parcel.
Please contact us within this period to report an issue and receive instructions for returning the product.
Requests submitted after the 7-day period may not qualify under our standard policy, except where otherwise required by applicable law.
2. Conditions for Returns
To qualify for a return under our standard policy, the following conditions generally apply:
- The return request is submitted within 7 days of delivery.
- The product is unused, undamaged, and in its original condition.
- Original packaging, accessories, manuals, and other included items are returned where applicable.
- Proof of purchase or a valid order number is provided.
- The reason for the return is explained clearly.
Products that do not meet these conditions may be ineligible for a return under our standard policy, subject to applicable law and the reason for the return.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible and within 7 days of receiving your parcel.
To help us resolve the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photographs or a video showing the product and, where relevant, its packaging.
After reviewing your request, we may offer an appropriate solution, such as a replacement, repair where applicable, or refund, depending on the circumstances and applicable law.
Customers will not be required to bear return costs where applicable law requires the seller to cover them.
4. Products That May Not Be Eligible for Return
For hygiene, safety, or product-integrity reasons, certain items may be excluded from change-of-mind returns where legally permitted. These may include:
- Personal-care or hygiene products that have been opened or used.
- Products with broken seals where the seal is important for hygiene or safety.
- Customized or personalized products.
- Perishable food items or products that cannot safely be resold.
- Products damaged through misuse, neglect, or unauthorized modification after delivery.
These exclusions do not remove any rights you may have if a product is defectiv